Website usage terms and conditions
Tmsmobility is the trading name of Technical Mobility Support Ltd Registered company in England and Wales No 6687829
The term ‘[Technical Mobility Support Ltd]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [6 Downing Drive Great Barton Bury St Edmunds Suffolk IP31 2RP]. Our company registration number is [6687829 in England and Wales]. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. If in any doubt as to the suitability of a product/ service please contact Tmsmobility Ltd on 01284 700768
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
Technical Mobility Support Ltd have taken steps to ensure that all the product information featured on this website is accurate and up-to-date. However, the product specifications contained on this web site are for information purposes only, as products are continually updated and Technical Mobility Support Ltd reserves the right to change the product specifications at any time without notice.
Returns & Refunds
If you would like to return or exchange your products please contact us on 01284 700768 Monday-Friday 9am – 5pm stating the reason for return/exchange. Your request can then be actioned accordingly.
Any returned product(s) must be complete and where possible returned with their original outer packaging. You do have a statutory duty to take reasonable care of the goods whilst they are in your custody and control. Where necessary Technical Mobility Support Ltd reserves the right to pursue costs in relation to any damage on returned goods where it is deemed that you have not taken reasonable care of the product this may include the cost of parts, materials, packaging, labour and any subsequent loss to Technical Mobility Support Ltd where we deem that reasonable care has not been taken.
Made to Measure / Prescriptive orders
Unfortunately we cannot accept returns on product(s) that are Made To Order, have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven’t opened the outer packaging/wrapping.
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee.
Extended Warranties are available
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions shall be construed in accordance with English Law
For further information please feel free to contact Technical Mobility Support Ltd on 01284 700768.
Visit our retail shop at: Unit 2, Barton Road Retail Park, Bury St Edmunds, Suffolk, IP32 7BE.
mon-fri | 9am – 5pm
sat | 9am - 1pm
sun | by appointment
During out of office times please either send us an email to alternatively use our contact us page and fill in the form for a call back.